When will I receive my products?

I will aim to send your products within the same week of you ordering them, everything in stock will be dispatched in 3-5 working days from ordering it and you will receive a confirmation email regarding the same.

Are the products on Matkewalli made by artisans?

Yes, all the products available on Matkewalli are meticulously crafted by Parneet, locally in Leicester.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and Apple Pay. Your payment information is encrypted and kept confidential for your security.

Can I track my order?

Yes, you can track your order once it is shipped. After placing an order, you will receive a tracking number via email. Use this tracking number to check the status and estimated delivery time of your package.

What are your shipping options?

For now we offer only domestic shipping in the UK for our physical products. Services and digital products can be purchased from anywhere in the world and we can offer you a online or in-person service depending on the location.

What is your return policy?

Due to the fragile nature of ceramics, we understand sometimes post isn’t handled well and things may break. Despite our best efforts at packaging the products if you receive a broken product we request you to email parneet@homeofmatkewalli.com as soon as you receive the parcel with pictures of the piece so we can issue you a refund. We aim to respond promptly and ensure your shopping experience is exceptional.

Do you offer wholesale or bulk orders?

Yes, we do offer wholesale and bulk orders in addition to design license for certain products. If you are interested in purchasing items in large quantities, please contact us at parneet@homeofmatkewalli.com, and we will be happy to assist you.

How can I stay updated on new arrivals and promotions?

To stay informed about new product arrivals, exclusive promotions, and exciting updates, you can subscribe to our newsletter. Simply enter your email address in the subscription box at the bottom of our website's homepage.

If you have any other questions or need further assistance, don't hesitate to reach out to us. We value your interest in Matkewalli and look forward to serving you with the best homeware for your lovely houses. Thank you for visiting our website.